Transform your support team into a customer success team

with the best customer analytics package on the planet.

Works seamlessly inside:

What is Preact?

Preact is a data-driven customer success platform that presents actionable user behavior insights directly within leading CRMs, help desks, live chat, and even internal IT tools to ensure that critical information is available during every customer interaction.

Incoming support request? The Preact sidebar pops up, you see a timeline of a user’s recent activities and errors and can close the ticket faster.

Trying to better understand, segment and communicate with your users? The Preact sidebar shows user engagement, churn likelihood, and onboarding progress and you can either message individuals directly or segment in your email marketing.

Don't react. Preact.

"Preact has been key in helping us assess the health of our accounts and to learn how users are truly using our product."

Gabe Gottlieb

CEO, YieldMetrics

"Whenever the phone rings, the first thing I look for is Preact."

Barry Harkness

CEO, Nearby Now

Preact & the Customer Lifecycle

Preact helps you engage your customers every step of the way.

Month 1

Months 2-10

Months 11-12

Onboarding

Preact makes it easy to keep tabs on your new customers to ensure they are having a great initial experience during their trial period, so you get higher conversion to paid accounts.

Engagement & Support

Ensure your customers are receiving maximum value from your product without taking excessive time from your support team.

Contract Renewal & Churn Mitigation

Preact helps your account team retain accounts by analyzing usage and arming your team with info needed to make sure a contract renewal is a no-brainer.

"Our team extracted relevant and detailed user data from Preact which allowed us to dive into specific user behavior that we used to further enhance our site to provide a more positive user experience."